tw telecom - News and Views

tw telecom

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Lisa Nasseth
Senior Manager
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Littleton, CO

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		Keeping the "Service" in Customer Service It's a telecom industry dilemma: struggling to provide the best customer care while keeping up with rapid technological advances. But for customers, how they are treated is as important as the service offerings themselves.



		The Art and Science of Customer Satisfaction tw telecom was named as a finalist in Forrester Research's 2010 Voice of the Customer award. Read some of the secrets of tw telecom's success in gathering customer feedback — and acting on it at all levels of the company.



		How Workers Become Problem Solvers From business practices to customer interactions, your employees know what works — and what doesn't — in your organization. But how can you get them to share their experience and offer solutions?



		Five Steps to a Successful Mentorship Working with a mentor can have a huge impact on your professional development and your career — if you choose the right person and work together constructively!



		U.S. Air Force Awards tw telecom Multi-Year Contract tw telecom has been selected to install and service local voice and Internet services at Andrews Air Force Base in Maryland.

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