IP Multi-location Voice Services Empower Expanding Businesses

IP multi-location voice services (sometimes called foreign exchange services) allow companies to place and receive local phone calls, even if its office or call center is physically located in another city. These products provide a company with a virtual presence in a city regardless of where its main headquarters are located. With IP multi-location voice services, a company and its customers are not charged for long-distance calls between the various cities the company serves.

Real World

A mid-sized bank based in Charlotte, North Carolina, decided to expand its services to Atlanta, Georgia. Although the bank opened two branches in the Atlanta area, its main call center was still located in Charlotte. The bank doesn't want to incur the costs of opening a second call center in Atlanta, so the IT team decided to buy IP multi-location service from their telecom provider.

After doing research, the bank's team chose to go with IP as opposed to the traditional service. Although traditional foreign exchange services have been available for many years, these products are often restricted to a city's geographic region or an even smaller area. Additionally, some providers bill companies for the distance this traffic travels over a network. IP multi-location services have a monthly charge, which makes budgeting easier and more cost effective than usage-based charges. The cost savings made this service the ideal solution for the Charlotte-based bank.

Expanding Possibilities

With its new IP multi-location service, the bank provides its Atlanta customers with a local telephone number for questions about loans, checking or savings accounts, and investments. In reality, the Atlanta phone number is routed to the bank's call center in Charlotte. However, customers are not charged long-distance fees when they call the bank, and the bank can also call its Atlanta customers without being charged long-distance fees.

With a local Atlanta call center number, the bank created a presence in Atlanta without having to physically open a new call center in the area.

Click here for a printable version of this page.

LEGAL NOTICES | CONTACT US